Shipping policy

Welcome to Dar Al Lams. We are committed to providing our customers with a smooth and reliable shopping experience. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or official holidays will be processed on the next business day.
  • Once your order has been shipped, you will receive a confirmation message with tracking details (if available).

2. Delivery Within Saudi Arabia

We currently provide shipping services across the Kingdom of Saudi Arabia.

Estimated delivery times:

  • Major cities (Riyadh, Jeddah, Dammam, etc.): 2–5 business days
  • Other regions: 3–7 business days

Please note that delivery times are estimates and may vary due to circumstances outside our control, such as weather conditions, courier delays, public holidays, or incorrect address information.

3. Shipping Fees

  • Shipping fees are calculated during checkout based on your location and order details.
  • Any available free shipping offers will be displayed on our website or during checkout.

4. Order Tracking

Once your order has been shipped, you will receive tracking information through your provided contact details.

You can use the tracking number to follow your shipment progress until delivery.

5. Delivery Address

Customers are responsible for providing accurate and complete delivery information, including:

  • Full name
  • Phone number
  • City
  • District
  • Complete address

Dar Al Lams is not responsible for delays or failed deliveries caused by incorrect or incomplete address details.

6. Delayed or Lost Shipments

While we work with trusted shipping partners, delays may occasionally occur.

If your order is delayed beyond the expected delivery period, please contact our customer support team and we will assist you in tracking your shipment.

7. Damaged Packages

If your order arrives damaged:

  • Please contact us within 48 hours of delivery.
  • Provide photos of the damaged package and product.
  • We will review the case and assist you with the appropriate solution.

8. Failed Delivery Attempts

If the courier cannot deliver your order due to unavailable contact information, incorrect address, or failure to receive the shipment, additional delivery charges may apply for re-shipping.

9. Contact Us

If you have any questions regarding your order or shipping, please contact us:

Store Name: Dar Al Lams
Email: [Your Email]
Phone/WhatsApp: [Your Number]

Thank you for choosing Dar Al Lams. We appreciate your trust and look forward to serving you.